Support at Home

Support at Home is an Australian Government program designed to help older people remain living safely, independently and comfortably in their own homes for longer.

At Bilingual Care, we provide personalised support based on your individual needs, goals and preferences. Our team can assist with everyday activities, personal care, domestic support and other services that help you maintain your independence and quality of life.

Our Support at Home services include:

Personal care and assistance with daily activities
Domestic Assistance, cleaning and laundry
Shopping and meal preparation
Transport and assistance to attend appointments or community activities
Home maintenance and gardening
Nursing and other clinical supports
Allied health services, including physiotherapy, occupational therapy, podiatry and nutrition support
Social support and assistance to stay connected with your community
Care management and coordination

The services available to you depend on your assessment, support plan and individual care needs. Support at Home can also provide access to equipment, assistive technology and home modifications where approved.

How does it work?

To access Support at Home, you first need to be assessed through My Aged Care. If you are approved, you can choose a registered provider to deliver the services included in your support plan.

At Bilingual Care, we work with you and your support network to provide respectful, person-centred care that supports your independence, dignity and wellbeing.

Your home. Your choices. Your wellbeing.

We are here to help you feel supported, confident and comfortable at home.

Funding levels & categories

Your funding, your choices

If you are approved for ongoing Support at Home, you will receive one of 8 funding classifications based on your assessed level of need. Each classification has a quarterly budget that can be used for approved services in your support plan. You work with your chosen provider to decide how your approved services are delivered and how they fit into your goals and daily life.

Categories:

If you are eligible for government funding under Support at Home, your funding can be used to access a range of services, including nursing care, assistance with daily activities and support to maintain your independence at home.

Services are divided into three core categories:

Clinical Services

Professional health and allied health services designed to support your health, wellbeing and functional abilities. This may include nursing, physiotherapy, occupational therapy, podiatry, nutrition and other clinical supports.

Independence Support

Practical support that helps you maintain your independence and continue doing the things that matter to you. This may include personal care, transport, social support, respite and assistance with daily activities.

Everyday Living

Support with everyday tasks to help keep your home safe, comfortable and enjoyable. This may include domestic assistance, meal preparation, shopping, laundry, gardening and home maintenance.

Funding levels:

Eligible participants are placed into one of eight funding levels. The amount of funding available depends on the level of support required.

Funding Level Funding - Annual amount:

Level 1 - $11,010.01
Level 2 - $16,451.35
Level 3 - $22,536.81
Level 4 - $30,468.51
Level 5 - $40,729.53
Level 6 - $49,365.27
Level 7 - $59,660.00
Level 8 - $80,137.12

More than funding — it’s about living well at home

Support at Home is not simply about receiving hours of care. It is about having the right support to help you:

• Stay independent for longer

• Feel safe and confident at home

• Maintain your routines and lifestyle

• Stay connected with family and community

• Access the care and services you need

• Continue doing the things that matter to you

How to Access Support at Home

Step 1 – Check Eligibility → 🔍

Step 3 – Complete Your Assessment → 🏠

Step 2 – Apply for an Assessment → 📝

Start by checking whether you are eligible for an aged care assessment. You can do this through My Aged Care online (https://www.myagedcare.gov.au/how-get-assessed) or by calling 1800 200 422.

Step 2 – Apply for an Assessment → 📝

Step 3 – Complete Your Assessment → 🏠

Step 2 – Apply for an Assessment → 📝

You can apply online (https://www.myagedcare.gov.au/apply-online), over the phone (1800 200 422) or in person. When applying online, you will generally need your Medicare card and some basic information about yourself and your current situation.

Step 3 – Complete Your Assessment → 🏠

Step 4 – Receive Your Support Plan → 📋

An assessment organisation will contact you to discuss your needs and arrange your assessment. Assessments are usually completed in your home, where an assessor will talk with you about your health, daily activities, safety, current supports, goals and preferences.

You can have a family member, friend, carer, supporter or interpreter with you if you need assistance.

Step 4 – Receive Your Support Plan → 📋

Following your assessment, you will receive an outcome that explains the services you have been approved for and your individual support plan. The plan is based on your strengths, needs, goals and preferences.

Step 5 – Choose Your Provider → 🤝

Step 4 – Receive Your Support Plan → 📋

Bilingual Care Is Here to Help → 💜

Once you are approved and your funding is available, you can choose a registered Support at Home provider that suits your needs and preferences. You can consider factors such as the services offered, location, language and cultural understanding, and the level of support provided.

Bilingual Care Is Here to Help → 💜

Step 4 – Receive Your Support Plan → 📋

Bilingual Care Is Here to Help → 💜

Choosing the right support can make a big difference. At Bilingual Care, we provide personalised care and support designed around your individual needs, helping you remain independent, connected and comfortable in your own home.

If you have questions about Support at Home or would like to learn more about our services, contact our friendly team.

CLINICAL CARE

Nursing Care

Professional nursing support, health monitoring, wound care, medication assistance and health education.

Nutrition & Dietary Support

Individualised nutritional support, including dietary advice and prescribed nutritional products.

Phisiotherapy

Support to improve movement, strength, balance and physical independence.

Podiatry

Occupational Therapy (OT)

Phisiotherapy

Professional foot care to maintain foot health, comfort and mobility. Assessment and support with suitable orthopaedic footwear.

Occupational Therapy (OT)

Support to help you stay safe, independent and confident in everyday activities. Assessment of your needs and recommendations for suitable equipment and home modifications to support your independence.

Speech Pathology

Occupational Therapy (OT)

Support to improve communication, speech, language, and swallowing. Work with individuals to build confidence and support everyday communication and independence.

Care Management

Coordinating your care, developing care plans, monitoring services and connecting you with the right supports.

Thinking About Switching Providers?

Your care should work for you. If your needs, preferences or circumstances change, you have the right to choose a different Support at Home provider at any time. You cannot be charged a fee for leaving your current provider.

Before making the change, it is recommended that you find your new provider first and discuss an end date with your current provider. This helps minimise any interruption to your services.

At Bilingual Care, we can help make the transition as smooth as possible and provide personalised support based on your needs, preferences and goals.

- Ready for a change? -

Contact our friendly team to learn more about Bilingual Care and how we can support you at home.

Bilingual Care

Approved Aged Care Provider

📞 (02) 7257-8657

info@bcwca.org.au