Frequently Asked Questions

Question 1

What is the Support at Home program?

Accepted Answer

Support at Home is the Australian Government program that helps older people live independently in their own homes for longer. It replaced the Home Care Packages Program and provides funding for services like personal care, cleaning, nursing, transport, meals, and social support. Your funding is based on an assessment of your needs, and you choose the registered provider you want to deliver your care.

Question 2

What services does Bilingual Care provide?

Accepted Answer

We provide a full range of in-home and community services, including personal care, domestic assistance and cleaning, nursing and clinical care, transport to appointments and outings, meal preparation, respite care, gardening and home maintenance, and social support. Every care plan is tailored to your goals and preferences.

Question 3

Am I eligible for Support at Home?

Accepted Answer

Support at Home is for older Australians who need help to keep living safely and independently at home. The first step is a free assessment through My Aged Care, which looks at your needs and assigns your funding classification. We can help you navigate the assessment process and explain what happens at each step.

Question 4

How do I apply for Support at Home?

Accepted Answer

The easiest way is to contact My Aged Care on 1800 200 422 or through myagedcare.gov.au. You can also call us first - our team can walk you through what to expect, help you prepare for the assessment, and answer any questions before you apply.

Question 5

How much will it cost me?

Accepted Answer

Your out-of-pocket costs depend on your funding classification and the services you receive, and the government sets the contribution rules. Our hourly rates are well below the typical $100+ per hour many providers charge, so your funding stretches further. Contact us for a clear, no-obligation quote based on your own care plan.

Question 6

Can I switch to Bilingual Care from another provider?

Accepted Answer

Yes - switching is simpler than most people think, and your funding follows you. There is no cost to change providers. Just let your current provider know, contact us, and we will handle the transfer paperwork and make sure your services continue without interruption.

Question 7

Do your carers speak languages other than English?

Accepted Answer

Yes. As our name suggests, care in your language is at the heart of what we do. Our team speaks more than 20 community languages, so you can receive your care and communicate with your carers in the language you feel most comfortable with.

Question 8

Where do you provide services?

Accepted Answer

We cover the entire Sydney metropolitan area. We are based in Rockdale, in Sydney's St George area, and our support workers travel to clients across Sydney. Get in touch with your suburb and we will confirm straight away whether we can care for you in your home.